Terms of Service
PLACING AN ORDER
When you add an item to your shopping bag, you may either continue shopping or proceed to the checkout. Checkout involves 4 simple steps: Billing, Shipping, Payment and Order Confirmation.
Once we have received your order, you will receive an email acknowledging the details of your order. This email is not an order confirmation but rather recognition that we have received your requested order.
Please note that this does not guarantee the availability of the merchandise and that ALL ORDERS ARE SUBJECT TO AVAILABILITY. Although we make every effort to feature in stock pieces in our website, occasionally we may sell out of featured items. If we are unable to complete your order, you will be notified via email within 5 business days and will not be charged for orders that cannot be fulfilled.
ONCE AN ORDER HAS BEEN PLACED, WE ARE NOT ABLE TO MODIFY OR CANCEL YOUR ORDER. We reserve the right to decline your order in the event that we are unable to obtain authorisation for payment, there are shipping restrictions for a particular item, or we do not have the item in stock.
Items in your shopping bag are not reserved and may be purchased by other clients.
RETURN AND EXCHANGE POLICY
If you are unhappy with an item that you have purchased from us online, you may return it for store credit within 14 days of receipt. We only accept returns for purchases made from our online shop. Jewellery purchased through any of our retailers must be returned to the store from which it was purchased and are subject to the retailer’s individual store policy.
We cannot accept returns on items purchased during sales or special promotions, custom orders or international orders. Items must be returned with their original packaging and in perfect, unworn condition.
To return or exchange an item, please email us at firstname.lastname@example.org.
For your protection, please insure the package for the full purchase amount. Lilian Syrigou is not responsible for items lost or damaged during transit.
Store credit is issued upon receipt of the item. Refunded credits do not include shipping costs.
We offer repairs due to user wear, production fault, lost earring mates, or any other alteration to a piece of Lilian Syrigou Jewellery. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage free of charge for 6 months from the date of purchase on our online store. After the first 6 months, repairs may incur a charge. Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically may involve a small charge. They are repaired at the owner's expense plus the shipping charge.
Half pairs of earrings cost half the price of a full pair of earrings plus shipping.
If an item needs to be repaired, please email us at email@example.com.
We currently accept payments by Visa, MasterCard, American Express, Paypal, Google Pay, Apple Pay, Maestro, Klarna and Shop Pay. Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements, you confirm that you are an authorised user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
If the issuer of the credit/debit card rejects authorisation of payment to Lilian Syrigou, we will not be held liable for any delay or non-delivery.
Ready to Ship orders will be shipped within 1-3 business days after payment is received. In case the item is not in stock and ready to ship, it will be specially made for you. Please allow 1-4 weeks lead time. Possible exceptions are specified on the product detail page
As an online shopper myself, I love to receive my purchases in the shortest period possible. Therefore, I will make every effort to shorten your waiting time too. Orders are shipped by Deutsche Post registered air mail with a tracking number.
Please note that the delivery period within Europe is approx. 4-7 business days and for worldwide shipping depending on the destination from 7-14 business days.
Delivery times are estimated, delay by post, custom or holiday may occur.
In case of delivery outside EU custom duty and/or import VAT may occur.
It is the buyer responsibility to pay any taxes that customs might claim.